Client Area & Ticket
Use tickets for issues that require checking services, accounts, or detailed technical information.
Create a ticket →FaithServer Support Center
Find help channels right
From service tickets to network status information, use the most appropriate channels so reports can be handled with complete context.
Help channel
Choose based on needs
WhatsApp & Contact
Use WhatsApp for initial inquiries or product consultations. Dedicated emails are available for sales, support, and abuse.
View all contacts →Service Status
Check operational information on the official status page before making a general disturbance report.
View status →Incident Reports
Read the incident and maintenance history that FaithServer has published.
Read incident →Looking Glass
Use official network tools for ping, traceroute, and available testing.
Go to introduction →Developer API
View authentication, endpoints, service actions, responses, and errors in the API documentation.
Read documentation →Support scope
Server services are unmanaged
Customer responsibility
- Manage operating systems, applications, data, configurations, and backups.
- Safeguard passwords, firewalls, security patches, and third party access.
- Ensure usage complies with service policies.
FaithServer Help
- Activate services according to the package.
- Checking network, power, hardware, panel and server status.
- Reboot, reinstall, rescue mode, or provider escalation if features and conditions support.
Before contacting support
Include information that helps with checking
Report details
Include the IP or service ID, time of the incident, screenshot of the error, relevant test results, and steps that have been tried. Do not send passwords, private keys, tokens, or credentials over public channels.
Quick FAQ
Support questions
Service support
Does FaithServer manage applications on my server?
Not by default. Services are unmanaged unless there is a separate managed service agreement in writing.
Where do I see common breakdowns?
Open Service Status for actual conditions and Incident Reports for a history of published updates.
How to report abuse?
Send a report to abuse@faithserver.com with sufficient information for the review process.
Infrastructure ready for your workload
Still need help?
Create a ticket with service details and chronology so that the FaithServer team can check according to the scope of service.