Terms of Service | FaithServer

Last updated: May 29, 2026

1) Definition

FaithServer is a provider of server services and digital infrastructure.
Users / Clients are individuals, business entities, resellers, or other parties who use FaithServer services.
Services include VPS, RDP, Dedicated Servers, Bare Metal Servers, add-ons, additional IPs, licensing, reseller programs and related support services.
Resellers / Partners are users who have been approved by FaithServer to resell services to end customers in accordance with applicable regulations.
Reseller end-users are the final customers of the Reseller/Partner who use FaithServer services through the Reseller/Partner.
Suspend is a temporary suspension of access to a service.
Restrictions are restrictions on access, ports, networks, features or certain functions on services.
Termination is the permanent cessation of service.
Provider / Upstream is a data center, network provider, vendor, registrar, payment provider, or other third party that supports FaithServer service operations.

2) Scope of Services

FaithServer provides digital infrastructure services, including but not limited to:

VPS or Virtual Private Server
RDP or Remote Desktop Protocol
Dedicated Server / Bare Metal Server
IP address, licenses, add-ons, and other supporting services

Service Type

Services are provided according to packages, specifications, location, active period, provider policies, and stock availability at the time the order is processed.

3) Services are Unmanaged

All FaithServer services are basically provided in the form of unmanaged service, unless there is a separate written managed service agreement.

Which includes help from FaithServer

Activate services according to the package ordered.
Help checking if the server cannot be accessed from the network, power, hardware or panel side.
Help reboot, reinstall, rescue mode, or check server status if the feature is available.
Escalation to the provider/upstream if there are indications of disruption from the data center, network or hardware side.

Which is the responsibility of the User

Installation and configuration of applications, websites, bots, panels, VPN, proxies, mail servers, databases, or other software.
Server security, firewalls, passwords, system updates, security patches, and hardening.
Configuration errors, service errors, application crashes, malware from the user side, or third party access.
All activities that occur on the server, whether carried out by yourself or by other parties who are given access.

Help limit

FaithServer can assist with reasonable basic checks, but is not obliged to correct application errors, configurations in servers, scripts, bots, VPNs, proxies, mail servers, or third party software used by Users.

4) Formation of the Agreement

By ordering, paying, activating, renewing, or using FaithServer services, Users are deemed to have read, understood, and agreed to all of these Terms of Service and other related policies.

Use of services is also subject to the policies of the provider, upstream, data center, payment provider, as well as applicable legal regulations according to the location where the service is used.

If there are differences between FaithServer policies and provider/upstream policies, FaithServer has the right to follow stricter provisions to maintain compliance and continuity of service.

5) User Obligations & Responsibilities

Users are fully responsible for the use of the service, including but not limited to:

All activities are carried out on the server.
Account security, login access, passwords, private keys, tokens, API keys, and data.
Content, applications, scripts, bots, services, traffic, connections, and configurations running on the server.
Port, service, proxy, VPN, mail server, panel, database, endpoint, or public access opened on the server.
Compliance with applicable laws, FaithServer Terms of Service, and provider/upstream policies.
All risks arising from providing server access to other parties, including second buyers, reseller customers, partners, staff, or other third parties.

Security obligations

FaithServer is not responsible for losses resulting from misconfiguration, security negligence, server misuse, system compromise, use by third parties, or activities occurring on the User's side.

Users are required to use strong passwords and maintain the confidentiality of credentials.
Users are required to carry out system updates, security patches and hardening as necessary.
Users are required to ensure that the server is not used for illegal activities, abuse, spam, scanning, brute force, malware, or activities detrimental to other parties.
If the service is used by another party through a reseller system, the account/order owner remains fully responsible for the use of the service.

6) Reseller / Resale Terms

FaithServer allows certain services to be resold by approved Resellers/Partners. These provisions regulate the reseller's responsibilities in use, resale, support and handling of end customers.

The reseller program is only intended for the activity of reselling services to end customers, not solely for personal use.
FaithServer has the right to request proof of business activity, such as a website, landing page, online shop, marketplace, business social media, or proof of sales of VPS services, RDP, Dedicated Server, Bare Metal, hosting, VPN, bot server, or related digital services.
FaithServer has the right to refuse, postpone, review, or revoke reseller status if use of the service does not meet the objectives of the reseller program, does not meet the requirements, or creates operational risks.
Resellers are responsible for providing initial support to their respective customers. FaithServer is not obliged to handle direct communications, disputes, refunds, or technical requests from end-user resellers if the main order is in the name of the reseller.
Resellers are obliged to ensure that customers understand and comply with FaithServer's Terms of Service, Acceptable Use Policy, and applicable provider/upstream policies.
All activities, abuse, complaints, bills, disputes and risks arising from end-user resellers remain the responsibility of the main account/order owner at FaithServer.
If there is a report of abuse from an end-user reseller, the Reseller is obliged to respond, assist with the investigation, contact the relevant customer, stop problematic activity, and ensure that similar incidents do not recur.
If a reseller is uncooperative, does not respond to abuse, has a history of high levels of abuse, commits fraud, or violates the Terms of Service, FaithServer has the right to suspend, terminate, reject new orders, or revoke reseller status.
Resale of services does not transfer responsibility from the primary account/order owner. Any violation by the reseller's end customer is still considered a violation by the reseller/main account owner.

7) Abuse Policy & Prohibited Activities

FaithServer has a serious policy against abuse. Users are prohibited from carrying out, attempting to carry out, facilitating, storing, running, permitting, or allowing the service to be used for activities that violate the law, harm other parties, disrupt the network, or violate provider/upstream policies.

Zero tolerance abuse: valid abuse reports may result in suspension, restriction, null route, permanent termination, data deletion, denial of future service, or other necessary action.

7.1 Portscan, Netscan, and Reconnaissance

Port scanning, netscan, vulnerability scanning, mass scanning, or probing without written permission.
Scanning public IP, website, server, network, SSH, RDP, panel, database, or other party services.
Use of tools such as scanners, brute checkers, exploit checkers, or similar tools for unauthorized activities.

7.2 Spam, Mail Abuse, and Blacklisting

Sending spam, bulk mail without permission, mail bombers, unsolicited newsletters, or promotional emails without consent.
SMTP abuse, open relay, spoofing, email phishing, credential harvesting, or mail server abuse.
Activities that cause the IP to enter the blacklist, DNSBL, RBL, reputation database, or third party anti-abuse platform.

7.3 Phishing, Scams and Fraud

Phishing sites, fake login pages, clone websites, fake payment pages, fake marketplaces, or fraudulent pages.
Carding, fraud, account takeover, credential theft, fake verification, or other digital criminal activities.
Hosting files, scripts, panels, bots, or landing pages that are used for fraud.

7.4 Malware and Malicious Content

Malware, viruses, trojans, ransomware, backdoors, botnets, stealers, droppers, loaders, worms or other harmful files.
Command-and-control server, botnet panel, malware distribution, payload hosting, or exploit delivery.
Automated scripts used for abuse, credential stuffing, spam, flood, or digital attacks.

7.5 DDoS, Floods, and Network Abuse

Conduct, attempt, assist, or facilitate a DDoS attack, DoS, UDP flood, TCP flood, HTTP flood, or other network attack.
Using the server as a source of attack, relay, amplifier, reflector, bot, proxy abuse, or part of an attack.
Activities that compromise network stability, IP reputation, ASN reputation, or other user services.

7.6 Brute Force and Unauthorized Access

Brute force SSH, RDP, FTP, SMTP, cPanel, WordPress, database, admin panel, or other services.
Credential stuffing, password spraying, login checker, account checker, or attempted unauthorized access.
Exploitation of security holes, shell uploads, privilege escalation, or attempts to take over another party's system.

7.7 Proxies, VPNs, Tunneling, and Traffic Abuse

Use of proxies, VPNs, tunnels, bot traffic, scraping, automation, or traffic forwarding that violates the law or third party policies.
Use of services to bypass restrictions, platform spam, fake traffic, click fraud, mass account registration, or manipulative activities.
Open proxy, open resolver, open relay, or other open service that causes abuse.

7.8 Crypto Mining and Resource Abuse

Crypto mining on services that do not allow mining or violate provider/upstream policies.
Excessive misuse of CPU, RAM, disk, I/O, network, or other resources that disrupts nodes, networks, or other services.
Running a workload that is not appropriate for the service type or causes unreasonable service degradation.

7.9 Illegal Content and Rights Violations

Illegal content, prohibited content, exploitative content, or content that violates local laws.
Violation of copyright, trademark, pirated software, crack, keygen, leaked database, or files that violate other parties' rights.
Content that is prohibited by the provider/upstream, data center, or competent authority.

7.10 Resellers and Use by Third Parties

If services are reused, rented, resold, or provided to end-users, then all activities, violations, abuse, complaints, bills and risks that arise remain the responsibility of the main account/order owner at FaithServer.

FaithServer is not obliged to handle communications, support, disputes, or direct requests from reseller end-users if the main order is not in the name of the end-user.

Service transfers between accounts, transfer of service ownership, or transfer of services from one FaithServer account to another account are strictly prohibited and cannot be carried out, unless otherwise stated in writing by FaithServer.

Any abuse or violation committed by an end-user reseller is still considered a violation by the main account/order owner and can result in suspension, restriction, null route, termination, rejection of new orders, or revocation of reseller status.

Handling Abuse Reports

Users are required to immediately respond to reports of abuse, requests for clarification, or mitigation instructions from FaithServer.
FaithServer reserves the right to request proof of completion, screenshots, logs, check results, or technical clarification if necessary.
If reports of abuse are not responded to, are not resolved, are repeated, or are assessed as high risk, services can be immediately suspended or terminated.
For serious abuse such as phishing, malware, mass spam, DDoS, portscan, botnet, fraud, or direct requests from providers/upstream, termination can be done without prior notification.
FaithServer has the right to refuse new or renewal orders from Users who have a history of high abuse, chargebacks, fraud, or policy violations.

8) Billing, Renewal and Payment

Payment for services must be made before the due date.
FaithServer has the right to automatically suspend services that are past due.
Service extensions follow the package conditions, period, stock, location and price that apply to the relevant service.
Certain promotions, special prices, discounts, trials, or offers may have different renewal terms.
FaithServer has the right to adjust prices, features, specifications, location, setup fees, or renewal policies according to changes in provider/upstream fees.
Unpaid invoices can be canceled automatically by the system.
Services that are not renewed can be suspended, terminated, and the data can be permanently deleted after the grace period has passed.

9) Refund Policy

All digital services/infrastructure that have been activated, have been processed, or have been provided are non-refundable, unless there is an error on FaithServer's part and it is stated that they meet the refund requirements in writing.

Refunds do not apply for the following conditions:

The IP address is blacklisted, detected as having a bad reputation, exposed to DNSBL/RBL, blocked by certain websites, restricted by certain platforms, or rejected by third party services.
IP change requests for any reason, including blacklisting, IP reputation, specific platform requirements, misuse, third party blocking, personal preferences, or technical needs on the User's side.
Misconfiguration of servers, firewalls, DNS, applications, websites, VPN, proxies, mail servers, databases, bots, scripts, or other software from the User's side.
The service does not meet the User's personal needs after the service is active, including wrong order, changing needs, choosing the wrong package, choosing the wrong location, or not understanding how to use it.
Use of services that causes abuse, violation reports, suspension, restriction, null route, blacklist, or termination.
Damage, loss of data, failed login, malware, compromised server, brute force, or third party access due to security negligence on the part of the User.
Problems with third party applications, third party platforms, third party websites, games, VPN providers, payment platforms, marketplaces, social media, or external systems are beyond FaithServer's control.
Software, OS, license, driver, application, panel, or workload incompatibility with the selected service.
Delay in response from Users in handling abuse, verification or clarification requests.
Refund claims, disputes or complaints originating from reseller customers/end-users to resellers.
Services that have been used, are active, have been sent login details, have been reinstalled, have had a custom setup done, or have gone through the provisioning process.

IP and disputes

FaithServer does not change IP for any reason, including but not limited to IP blacklisting, IP reputation, blocks on certain websites/platforms, platform verification requirements, location/routing preferences, previous activities that are not under FaithServer's control, or activities that occur after the service is active. FaithServer is also not obliged to provide server replacement, compensation, or refunds for these conditions.

Dispute, chargeback, payment reversal, or unilateral payment cancellation without prior settlement with FaithServer can result in suspension of all services, termination, account blocking, and denial of service in the future.

10) IP Address Policy

The IP address assigned to the service is attached to the relevant service/server and cannot be selected, exchanged, moved or replaced based on the User's request, unless there is a special technical policy from FaithServer or provider/upstream.

No IP change: FaithServer will not change IP for any reason, including blacklisting, IP reputation, blocking of certain platforms/websites, verification needs, application needs, personal preferences, routing, database geolocation, or technical reasons from the User side.

Users are obliged to maintain IP reputation from the time the service is active.
IP blacklist, DNSBL/RBL, bad reputation, platform blocking, or restrictions from third party services are not grounds for refund, compensation, or IP change.
FaithServer does not guarantee that IP can be used on all websites, platforms, marketplaces, payment gateways, games, VPN providers, social media, or other third party services.
If there are additional IP add-ons, their use remains subject to package policies, stock availability, costs, provider/upstream, and these Terms of Service.
IP misuse, spam, abuse, portscan, phishing, malware, blacklisting, or risky activity can result in suspension, null route, termination, and continued denial of service.

11) Suspend, Restriction, Null Route, and Termination

To maintain network security, compliance, IP reputation, ASN reputation, service stability, and relationships with providers/upstream, FaithServer has the right to take technical or administrative action if necessary.

Suspend service
Access or port restrictions
Null route IP
Server isolation
Permanent termination
Data deletion
Renewal rejection
Rejection of new orders
Revocation of reseller status

Implementation of actions

Suspend, restriction, or null route can be done without prior notification if necessary to mitigate abuse or network security.

Final termination can be carried out based on FaithServer policy, provider/upstream request, abuse report, authority order, or violation of the ToS.

Data on terminated services can be permanently deleted and does not have to be restored.

FaithServer is not responsible for losses arising from suspension or termination due to violations of the Terms of Service.

12) Backup, Data, and Retention

Users are required to have independent backups of data, configurations, systems, websites, databases and important files used.
FaithServer does not guarantee automatic backups, unless stated in writing on a particular plan.
FaithServer is not responsible for data loss due to hardware failure, configuration errors, reinstallation, OS reset, server compromise, suspension, termination, force majeure, or User negligence.
Reinstall, rebuild, rescue, reset, or termination can cause permanent data loss.
After services expire, are not renewed, or are terminated, data can be permanently deleted without further storage obligations.

13) Maintenance, Downtime, and SLA

FaithServer tries to maintain service availability as best as possible, but does not guarantee that service is always free from downtime, disruption, delays, packet loss, routing issues, or interruptions.
Downtime may occur due to scheduled maintenance, emergency maintenance, network disruption, hardware/software failure, cyber attack, abuse mitigation, or factors beyond FaithServer's control.
Emergency maintenance can be carried out without prior notification if necessary.
Unless otherwise stated in writing in a separate SLA, all services are provided on a best effort basis.
Downtime compensation, when available, follows plan, provider/upstream, and FaithServer evaluation policies.

14) KYC, Compliance, and Abuse Handling

FaithServer in principle does not require identity verification for all customers. However, FaithServer reserves the right to request identity verification, supporting documents, proof of authorized use, proof of reseller business activity, or additional clarification if there are reseller applications, indications of service abuse, reports of abuse, suspicious transactions, risk mitigation needs, compliance obligations, or requests from regulatory authorities.

Users are required to immediately respond, provide clarification, and take necessary action if there are abuse reports, violation notifications, verification requests, mitigation requests, or clarification requests related to the services used.
Users are obliged to handle abuse reports within a reasonable time or according to the deadline given.
Users are required to cooperate during the investigation, mitigation or clarification request process.
FaithServer has the right to ask Users to stop certain services, close certain ports, delete certain files, secure the server, or take other technical actions.
If the User fails to respond, ignores, refuses to cooperate, or does not resolve the abuse report, FaithServer has the right to suspend or terminate the related service.
If the User is unable to fulfill requests for verification, clarification, or handling abuse within a reasonable time, FaithServer has the right to limit services, suspend, terminate, or refuse further services.

15) Intellectual Property Rights / Copyright Complaints

Users are fully responsible for all content, files, applications, data and activities stored, executed or distributed through FaithServer services.
Users are prohibited from using the service for content that violates copyright, trademark, software license, or other third party rights.
FaithServer has the right to follow up on reports of copyright violations, including by requesting clarification, limiting access, suspending or terminating services if necessary.
FaithServer may request proof of usage rights, supporting documentation, or removal of reported content.
If the report comes from the provider/upstream, data center, rights owner, or competent authority, FaithServer has the right to take action according to applicable instructions or policies.

16) Limitation of Liability

FaithServer is not responsible for lost profits, lost data, business interruption, lost access, IP reputation, domain reputation, third party blocking, or other indirect losses.
FaithServer is not responsible for damage or loss resulting from inappropriate use of the service, misconfiguration, security oversight, compromised server, or actions of third parties.
FaithServer does not guarantee that the service is suitable for all User needs, a particular application, a particular platform, or a particular use.
FaithServer is not responsible for claims, refunds, disputes, losses, or complaints from end-user resellers to Resellers/Partners.
Users understand that some services depend on providers, upstream, data centers, networks, hardware, software, routing and other third parties.
FaithServer's liability, if it is proven that there is an error on FaithServer's part, is limited to a maximum of the relevant service costs in the current period and does not include indirect losses.

17) Changes to Services and Terms

FaithServer has the right to change, update, adjust, or replace part or all of the contents of the Terms of Service, service features, prices, specifications, locations, reseller policies, IP policies, refund policies, abuse policies, or operational policies at any time.

Changes take effect after being published on the official FaithServer website, client area, invoice, product page, or other official media.

18) Applicable Law

These Terms of Service are subject to the laws of the Republic of Indonesia.
Every dispute is prioritized to be resolved through deliberation first.
FaithServer has the right to take legal or administrative action if there is fraud, abuse, unauthorized chargebacks, threats, falsification of data, or other serious violations.

19) Contact

If you have questions regarding these Terms of Service, please contact FaithServer via the following official contact:

Email: admin@faithserver.com

Website: https://faithserver.com